FAQ

Welcome to our FAQ page, where our team have answered some of your most frequent questions below regarding orders, delivery, returns and much more.

If you still have an unanswered question, drop us a message using our contact form at the bottom of this page or send us an email to info@flysportsuk.com

Orders

Where is my order?

When you place an order with us, you will receive a confirmation email. Then once your order has been shipped and received by our courier, you will receive an email with your tracking information so you are able to track your parcel.

 If you can't find this email, please check your junk/spam as it might have ended up there!

Can I change/cancel my order?

If your order has been shipped, then you will not be able to change or cancel your order. If your order is yet to have been shipped, then you will be able to make changes if needed by contacting our team at info@flysportsuk.com

There is something missing from my order/faulty/wrong items?

If there is an issue with your order, please contact our team directly at info@flysportsuk.com 

Delivery

Do you ship worldwide?

We ship worldwide, delivering to over 200 countries including the USA, Canada, United Kingdom, Asia and certain countries around Europe. For more information on our delivery, please visit this page.

How much does delivery cost?

We provide free delivery for all orders in the UK over £150. For orders under £150, we charge a £4 delivery fee. For more information on our delivery, please visit this page.

Will there be customs/import charges?

All orders from Fly are shipped from the UK, and you may be subject to additional import fees upon delivery depending on your location. If you are based in the UK, then you won't have any additional customs/import charges.

Please be aware that Fly does not have any control over any duties, customs and taxes levied by the country your order is being shipped to.

How long do custom/bespoke orders take to make and ship?

When you order a bespoke item from us, it can take between 4-6 weeks to be made and then shipped. Our bespoke items are completely made to order and take longer to reach you than our standard items. Once your item has been received by our courier, you will receive an email with your tracking code.

The item I want is out of stock, when will it be back? 

We are so sorry that the item you want is out of stock! We do regular re-stocks and we make sure to update our customers via our socials of when they're happening so be sure to follow us at @flysportswear on Instagram to stay up to date.

Do you sell to other businesses?

Yes, if you are interested in being added to our trade customers list then please contact us at info@flysportsuk.com

Returns & Exchanges

How do I return my order?

If you would like to return your order because it isn't quite right or you no longer want it, then you will need to ensure that you put a note in with your return. Please visit our online returns policy and enter your order number and email to easily initiate a return or exchange. Please also send our team an email to info@flysportsuk.comto let us know you're sending us a return.

If there is an issue with your order or its faulty, then our team will be able to cover your return/shipping costs for you. Please email us at info@flysportsuk.com if this is the case.

If you want to return an item, please ensure that it is unused/unworn, has all of the labels and packaging with it, and is in saleable condition. Please note we are unable to accept returns on socks and underwear.

For more information on our returns, please visit this page.

How long do I have to make a return?

You have up to 14 days to return your item.

Do I need a printer to return my items?

Yes, by using the online portal it will create a return or exchange label for you to stick on the outside of the packaging to ensure it will arrive to us.

Do you offer exchanges?

Exchanges are available. Provide the correct information to create an exchange label and specify the desired item.

What is your returns policy on bespoke/custom products?

Unfortunately, bespoke/custom orders can not be returned. If your bespoke/custom item is faulty or has a problem with us, contact our team at info@flysportsuk.com and let us know.

Payments

What payment options do you offer?

We accept a range of payment options, including Visa, Apple Pay, PayPal, Amex, Clearpay, and Klarna.

What currency will I be charged using?

You will be charged using your local currency.

How do I use my gift card?

If you have a Fly gift card, you can enter your gift card code at check-out to use it for your payment.

Do you offer discounts (Student discount, blue light cards?)

Yes, we offer student discount and a blue light discount (more information coming soon).

Still have a question?